BPO is delegating non-core business functions to external specialists. Instead of managing HR, payroll, finance, or IT internally, companies partner with BPO firms like Viva Sync. This reduces costs, improves efficiency, and lets your team focus on strategic business growth while experts handle day-to-day operations.
Standard transition: 4-8 weeks. Week 1-2: Discovery and planning. Week 3-4: Knowledge transfer. Week 5-6: Pilot testing. Week 7-8: Full launch. Expedited options available. Your dedicated project manager guides the entire process with weekly progress updates and 24/7 support during critical transition periods.
Yes, fully compliant. Viva Sync holds ISO 27001, GDPR certification, and SOC 2 Type II audit. We implement 256-bit AES encryption, multi-factor authentication, and comprehensive data processing agreements. All staff sign confidentiality agreements. Annual security audits verify compliance across all five global operations centers.
Viva Sync handles: HR & payroll, recruitment, accounting & finance, financial reporting, IT support, website administration, data backup, facility management, asset management, compliance and GRC, legal document management, debt collection, and more. Each service is customizable to your specific business processes and industry requirements.
Offshore: Different continents (Indonesia, Hong Kong). 50-65% cost savings, time zone differences. Nearshore: Nearby countries (Canada, Czech Republic). 30-45% savings, overlapping hours, easier communication. Choose offshore for non-time-sensitive tasks. Choose nearshore for customer-facing services and real-time collaboration with minimal cost premium.
Multi-layer QA: automated system checks, manual audits (5-10% sample), manager review, and weekly reporting. We guarantee 98%+ accuracy with penalties for SLA misses. If we fail to meet targets three consecutive months, you can terminate without penalty. Real-time dashboard tracks all quality metrics transparently.
Yes. Viva Sync operates 24/7 across five global centers: London (UK), Prague (Czech Republic), Toronto (Canada), Hong Kong, and Jakarta (Indonesia). Workflow handoff ensures continuous coverage. London morning work passes to Prague afternoon, then Toronto evening, Hong Kong night, Jakarta early morning, completing before London opens next day.
Viva Sync implements continuous improvement cycles: monthly performance reviews, quarterly process optimization audits, and annual strategy sessions. We use lean methodologies, Six Sigma principles, and client feedback loops. Real-time analytics identify bottlenecks immediately. Proactive suggestions reduce costs and improve efficiency. You benefit from best practices across all clients, customized to your specific needs.
Our five global centers are strategically positioned for continuous coverage. Real-time collaboration tools (Slack, Teams, Zoom) enable seamless communication across locations. Dedicated time zone coordinators ensure no delays. Critical updates documented in centralized systems. Daily briefings align teams across continents. You receive immediate responses during your business hours, with progress continuing 24/7 across all time zones.
Simple three-step process: (1) Schedule free 15-minute consultation via phone or video—no obligation. (2) Receive customized proposal within 3-5 business days with pricing and timeline. (3) Sign contract and start onboarding. Your dedicated project manager begins immediately with personalized onboarding strategy and weekly progress updates.
