IT outsourcing is one of those areas where everyone “knows” it’s a good thing, but where many companies go wrong anyway. The reason is simple: IT outsourcing alters the accountability. As…
Read More
Business process optimization sounds completely unnecessary until you feel the pain it fixes. Orders move slowly for no obvious reason. Approvals sit in inboxes because nobody is sure who owns the…
Read More
Facility management tends not to make headlines when it is done properly. The buildings function, the systems function, and everything flows evenly for everyone who works in them. But what sustains…
Read More
Business process outsourcing has grown over time to become one of the most deployed operational models in contemporary business. However, even with this popularity, a lot of companies still view BPO…
Read More
